Refund policy

Eligibility for Returns:

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we accept returns on non-perishable items within 10 days from the date of delivery.

Items must be unused, in their original packaging, and with all labels attached.

Note: Open/Used packages are non-returnable

How to Initiate a Return:

To initiate a return, please contact us at info@urbangrocers.net with your order number and the reason for the return.

Our customer support team will guide you through the return process and provide you with a return shipping label (if applicable).

Return Shipping:
Customers are responsible for return shipping costs unless the product was damaged, defective, or an error occurred on our part.
Please use a trackable shipping service or purchase shipping insurance for items over $99 as we cannot guarantee that we will receive your returned item.

Refund Process:
Once your return is received and inspected, we will notify you via email. If your return is approved, a refund will be issued to the original method of payment within 5-7 business days.

Exchanges:
We currently do not offer exchanges. If you’d like a different item, please return your purchase for a refund and place a new order.